|
Return
Policy: |
No refunds.
Exchange or store credit only for pre-made items.
No refunds, no exchanges, no store credit for custom made and custom ordered
items.
No refunds on shipping and handling charges.
All claims must be made within 10 days of item being recieved.
All returns must be in "Brand New" condition with original packaging.
An RMA must accompany all returns. For RMA# call (510)525-7873 |
| Cancelling You Order: |
Orders can only be canceled while
they are in the "pending" status.
Once processed, orders cannot be cancelled. |
| Warranty: |
All our Futon Frames and Beds have a limited
lifetime warranty from defect.
Please inspect all furniture when shipped for damages or defect before signing for product(s). |
|
Organic Cotton: |
We require a doctor's note to purchase our
organic cotton products.
This is required by law as organic cotton does not contain any flame retardant.
You can fax your doctor's prescription to (510)525-7873 or
email us. |
| Shipping: |
All items are shipped via UPS.
A tracking number will be supplied as soon as item is ready for ship and/or is
shipped.
Please note custom items require 7-10 business days to complete and will be
shipped there after.
Please inspect all furniture when shipped for damages or defect before signing for product(s). |
